Making a Complaint

Complaints Policy

It is crucial that parents and staff co-operate fully.  If a parent/carer has a complaint the following steps can be taken.

• Initially speak to the class teacher, with responsibility for the child, who will establish the facts and provide an explanation.
• The Principal will be informed of the complaint as soon as possible.
• The Principal will respond to the complaint.
• A meeting will be arranged with the Principal, staff and parent(s).
• Complaint will be recorded and dated along with the situation.
• The Principal will contact the Chair of the Board of Governors, if necessary.
• Parents may contact Education Authority, if necessary.
• Parents may contact the NI Public Service Ombudsman Tel : 0800 343 424.